Kasturi also accepts Jewellery if you wish to sell it back at any point in time. We will accept Jewellery under the buyback policy in respect of which the original invoice copy, the weight of the product, and genuine as a Kasturi Diamond product, identification of damage or stone defect etc. we will refund 90% of the total amount. Towards recovery cost, we will deduct 10% of the amount.
• If the certificate is lost or not available then re-certification will be required, the cost for which shall be borne by the customer.
• At the time of buyback of Jewellery purchased from our store, we will value the piece on the terms and condition of the company.
• If any product is damaged, changed or resized, it will not be considered for buyback or buy back value would be offered respectively.
• For customized Jewellery, making charges and other stones will not be considered while buyback policy.
• A customer should place a request to buyback over calling our toll free number 18002002939 and reach out to our customer support desk of the company. Our customer executive will guide you further.
• Refund will be made via online bank transfer within 7 days of acknowledgment of the product.
All diamond products covered under buyback and upgrade policy will be eligible only after the approval of the quality check department at the head office. “We believe that our customers should get a Hassle-free buyback”.