Frequently Asked Questions

02. What’s the most important thing to remember while buying a diamond?

When you go out to buy a real diamond, you must consider 4Cs of diamonds - Cut, Color, Clarity and Carat weight, as a base for your buying decision. These 4Cs will help you to choose the best diamonds.

03. What if I don't like the product after buying?

If in that case of product is not as per your expectation or any size change is required in that case you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy.

04.How to Select Jewelry that fits in my Budget?

Jewelry is a personal ornament, such as a ring, bracelet, necklace or any other item made from jewels, precious metals or any other material. You must set your budget for buying jewelry and then explore all your options by considering cut, color, clarity, and carat weight of a stone. By this way, you'll find a wide range of jewelry in your price range.

05. How is it Beneficial to buy from a Local Jeweler?

When purchasing jewelry from a local jeweler, you can be sure that you are getting the true value for your money. Local jewelers provide you more personalized services because they intend to build a legacy of integrity & trust with their customers. Since local jewelers intend to build personal relations with their customers, they care enough to deal in only certified & best quality diamonds & jewelry. A local jeweler can better understand your taste & style and keeps it in mind when he goes on buying trips. Also, you can expect honest professional advice and satisfactory attention combined with before and after sale services only from a local jeweler.

06.What is Kasturi Shipping Policy?

We provide free delivery/shipping on all orders within India. Our delivery date depends on the product selected as well as the shipping address. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 7 business days. You can also be assured that all items are securely packaged and fully insured against loss, damage or theft during transit. The outer packaging has no reference to Kasturi Diamond or to the content of the parcel.

07.Do you offer any additional discount?

No, there are no additional offers or discounts for regular buyers.

08. What’s your buyback and exchange policy?

We offer a Lifetime Exchange & Buy-back on all purchases, within India. The product along with the original product certificate can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

09. How safe my product is?

Your Jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your Jewellery is fully insured until it reaches your doorstep, and we only work with reputed and established courier services like BVC logistic for orders within India. Please do not accept any package that has been tampered with.

10. I lost my Jewellery certificate, Can I get duplicate?

Yes, we can arrange a duplicate for you for Rs 50 to Rs.500(depends on diamond). It will come with copy/duplicate written across the certificate as a watermark.

11. How Do I check the status of my order?

Please tap on “Track Orders” section under the main menu of Website to check your order status.

12. How Can I check if Kasturi delivers to my PIN code?

You can find out if Kasturi delivers to your PIN Code using the enter pin code tool available on the product page. Please put on “Enter Pin Code” in the respective field to get the required information about standard order delivery time and availability for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

13. How are orders placed on Kasturi delivered to me?

All orders placed on Kasturi are dispatched through our own courier service - BVC Logistics or through other courier partners.

14.Does Kasturi delivered product outside India?

No. At this point, Kasturi delivers products only within India.

15. What is your warranty Period?

If your merchandise becomes defective within 30 days following your original shipping date, we'll exchange it free of charge, or refund the full cost of the merchandise excluding shipping charges.

16. Is my Jewellery authentic and certified?

All diamond and gemstone Jewellery bought from Kasturi is certified by SGL, IGI, GIA and all gold Jewellery bought from Kasturi is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.

17. How do I create a Return Request?

You can create a return request in simple ways

17.1 Tap on My Order

17.2 Choose the item to be Returned

17.3 Enter details requested and create a return request

18. I have created a Return request. When will the product be picked up?

A number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

19. What is Kasturi’s Return and Exchange Policy? How does it work?

We offer a Lifetime Exchange policy on all purchases made on kasturidiamond.com. You can replace your precious Jewellery designs with new designs at every 12 months with same invoice value or more valuable products. We return and exchange policy gives you an option to return or exchange items purchased on Kasturi for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

20. I have created a return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the 7 to 10 days post refund initiation, depending on your bank partners.

22. How long will I have to wait for a refund?

You should receive your refund within 15 days, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company.

23. How do I track my order after it has been shipped?

You can review the status of your orders and other related information in the 'My Account' section. In the ‘My Account’ section click on the 'Track Orders' link to view the status of all your orders. You can also track your order using the ‘Track Order’ tool available on the website.

24. What is Kasturi cancellation policy?

You can cancel an order until it has not been packed in our Warehouse on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

25. How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

26. Will I get an order confirmation?

Yes, You will give order confirmation via email or SMS within 20 minutes of placing your order.

27. Can I modify the shipping address of my order after it has been placed?

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at 9822142939 for assistance.

28. How do I cancel my order?

Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

29. I just canceled my order. When will receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive the refund into the source account within 7-10 days from the time of order cancellation.

30. What are the term and condition of Kasturi Gift programme?

30.1   Valid for a period of 12 months from the date of purchase.

30.2  Any balance amount left in a used gift offer can be reused within the validity period.

30.3  Up to 3 gift offers can be used in a single transaction.

30.4   Gift offer bought on the website is valid for all products available on www.kasturidiamond.com.

30.5   For the return of products purchased using gift offers, the money returned will be credited in the form of Kasturi Credits to the customer.

30.6   We are not responsible if the gift offer is lost, stolen or used without permission.

30.7   The gift offers cannot be replaced, refunded or exchanged for cash.

31. Will you resize the ring it doesn't fit?

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and free shipping. If you required bigger ring size then we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date. Currently, this service is available for orders within India only.

32. What is Diamond Cut?

Diamond Cut is the most important property to increase its beauty because a well-cut diamond reflects light to maximize the brilliance of the stone. A diamond with perfect color and clarity could nevertheless have poor brilliance if it is not well cut. To learn more, click on Diamond Cut. A Diamond Cut by Shape describes the outline of the stone and pattern of the facet arrangement. A stone can be cut in various Shapes like Round, Princess, Heart, Oval, Pear, etc. To learn more, click on Diamond Shapes. On the other side, a Diamond Cut by Depth is the ultimate feature for its brilliance and fire. A stone's cut by depth can be described with Shallow Cut, Deep Cut or Ideal Cut. To learn more, click on Diamond Cut by Depth.

33. What is Diamond Color?

Diamonds are found in all colors of the rainbow, from colorless and transparent stones to ink black ones. Varying degrees of yellow or brown color is common in most of the diamonds and a slight difference in color can make a substantial difference in value. A truly colorless diamond is extremely rare and considered the most valuable. It allows most light to pass through the stone and create the most brilliance. The color scale goes from D to Z, with D being the most white and Z being the most yellow. To learn more, click on Diamond Color.

34. What is Diamond Clarity?

Clarity is a term used to describe the absence or presence of flaws inside or on the surface of a diamond. In other words, the clarity of a diamond refers to the clearness or purity of a diamond. When these flaws/marks occur internally, they are called inclusions and when these flaws/marks occur on the surface, they are known as blemishes. These slight flaws make every diamond quite unique but they also do affect the beauty and value of the diamond. Diamond Clarity Grading Scale grades a Diamond with any of the following grades: F (Flawless), IF (Internally Flawless), VVS1 - VVS2 (Very, Very Slightly Included - 1 & 2), VS1 - VS2 (Very Slightly Included - 1 & 2), SI1 - SI2 (Slightly Included - 1 & 2), I1 - I2 - I3 (Included - 1, 2 & 3). To learn more, click on Diamond Clarity.

35. What is Diamond Carat Weight?

The term "Carat" refers to the weight of a diamond. Each carat is divided into 100 points. Therefore, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points and so on. When diamonds are mined, large diamonds are discovered rarely in comparison of small ones, which make large diamonds much more valuable. For that reason, the price of a diamond rises exponentially with its size. So, a 2 carat diamond of a given quality is always worth much more than two 1 carat diamonds of equal quality. To learn more, click on Diamond Carat.

36. What are the most popular fancy colors in Diamond?

Fancy colored diamonds are called Z+ diamonds. These Z+ diamonds are the rarest hence the most expensive Z+ is more expensive than D s. Yellow and pink diamonds are the most commonly sought after fancy colors, and most likely will continue to be for years to come. Of late, there has been an increased demand for orange, blue, and green colored diamonds. As they are rare in nature, supplies are limited, and demand can shift price.

37. How do I care for my Jewellery?

Jewelry requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle. Regular cleaning of Jewelry is essential to maintain shine and brilliance of jewelry gemstones and metal. On wearing jewelry, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your jewelry at home on your own by using a soft brush, water, and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler to keep jewelry clean. Jewelry should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewelry or gemstone should not scratch other jewelry or gemstones. You should not wear jewelry while doing heavy work, housework or gardening as it can be scratched. You should avoid the situation where your jewelry comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewelry as well as their settings. To learn more, click on Jewelry Care.

38. Is there any way to identify a poor cut?

Yes. Well, you can tell if a stone is poorly cut by looking for the following:

38.1   A white circle resembling a donut in the face-up view of a diamond. It occurs when the pavilion is too shallow and the girdle is reflected out.

38.2   Obvious dark spots/centers when viewed face-up. These indicate that the pavilion was cut too deep.

38.3   Extremely thick girdles reduce the brilliance and make the stone look small for its weight.

38.4   A girdle of an uneven thickness (for reasons other than geometry) around the stone.

One good way to see how well a stone is cut is to view it straight down on the table. The table and the four corners form a "square shape". On well-cut stones, the sides of the square will bow in "slightly". Sides that bow out are not ideal. A slight inward bowing may be tough to detect, so consider a seemingly perfect square to be a decent cut. Severely bowed in squares are also undesirable.

39. How Gemstones are classified on the basis of their Characteristics?

Gemstones are classified into two categories, Precious and Semi-Precious, on the basis of their characteristics.

39.1 Precious Stones   Gemstones which are highly valuable for their hardness and rarity, are known as Precious Stones. Precious Stones are generally expensive in comparison of Semi-Precious Stones. Precious stones include Diamonds, Emeralds, Rubies, and Sapphires.

39.2 Semi-Precious Stones   Gemstones those are valued for their beauty and not covered under any one of the four ‘Precious Stones’, are known as Semi-Precious Stones. Semi-Precious Stones are available in all price ranges from low priced to high priced. Semi-Precious stones are Alexandrite, Amethyst, Aquamarine, Citrine, Garnet, Iolite, Onyx, Opal, Pearl, Peridot, Tanzanite, Topaz, Tourmaline, etc.

40. What is Precious Metal?

A Precious Metal is a metal with a rare metallic chemical element and due to that is of high economic value. Precious metals are less reactive than most elements, have high luster, and have higher melting points than other metals. Gold, Platinum, and Silver are considered as precious metals and used extensively in jewelry.

40.1 Gold   Gold is an extraordinary and rare precious metal, with an unmatched combination of chemical and physical properties. Gold is the most non-reactive of all metals and it does not oxidize under ordinary conditions. No other metal is as malleable as gold. Pure gold is very soft and pliable, and alloys of different other metals are combined with pure gold to enhance its durability and strength, as well as creating a blush in the gold’s appearance with different color tones. 24 karat is 100 % pure gold, and it is more expensive and less durable than gold that is alloyed with other metals.

40.2 Platinum   Platinum, an extremely rare and expensive metal, is a silvery gray precious metal often used for setting or mounting high-quality diamonds and gemstones. Platinum is a strong, durable and dense metal which is valued for its white color and purity.

41. How can I learn more about Diamonds / Color Stones / Precious Metals / Settings and Finishing / Jewelry?

You can find everything you want to know about Diamonds, Color Stones, Precious Metals, Settings & Finishing and Jewelry in our comprehensive Guide Center. Click on below links to learn more:

41.1  Know Your Diamond